Frequently Asked Questions

All orders are dispatched within 1 business day of being placed. Orders placed before 2pm MT Monday–Friday ship same day. Weekend orders ship the following Monday.

We ship via USPS and UPS depending on your location and order size. You'll receive a tracking number by email as soon as your label is created.

Standard shipping typically arrives in 3–5 business days. Expedited options are available at checkout. Local Denver customers can also choose in-store pickup — free, same day if ordered before 4pm.

Yes — free standard shipping on all orders over $30. No code needed, applied automatically at checkout.

We process orders quickly, so changes can only be made within 1 hour of placing your order. Email us at support@a1beauty.com as soon as possible and we'll do our best to help.

All sales are final. We do not accept returns. Please review your order carefully before checking out — if you have questions about a product, reach out before you buy and we'll help you find the right one.

If your order arrives damaged or you received the wrong item, contact us within 48 hours of delivery at support@a1beauty.com with your order number and a photo. We'll make it right.

Exchanges are available in-store only at our Denver location. Items must be unopened and in original packaging. Bring your receipt or order confirmation.

Yes, 100%. We are an authorized retailer for every brand we carry, including InStyler, Bobbi Boss, Janet Collection, and more. All products are sourced directly from manufacturers or licensed distributors.

Yes. InStyler tools purchased from A1 Beauty are covered by the manufacturer's warranty. We also offer an in-store Refurbishment Program for InStyler tools — bring yours in and we'll restore it to like-new condition.

Yes — all inventory shown on our website reflects what's available in-store. If a product is listed as available online, it's in stock at our Denver location. You can also call us or email support@a1beauty.com before you come in.

You earn 5 points for every $1 spent online. You also get 100 bonus points when you sign up and 100 points on your birthday. Points can be redeemed for discounts at checkout.

Points don't expire. Shop at your own pace and your balance will be waiting for you.

Gift cards purchased online can be used both in-store and online. They never expire and cannot be exchanged for cash.

We're at 4801 Colorado Blvd, Suite 2, Denver CO 80216. Easy parking, walk-ins welcome.

Monday–Saturday: 9am–7pm MT
Sunday: 11am–5pm MT

Email us at support@a1beauty.com — we respond within 1 business day. You can also reach us on Instagram or stop by the store.